Assertiveness & Communication Skills

Do you find that your message doesn't always get across as it was meant?
Do you say nothing rather than speak up sometimes?
How do you feel about delivering bad news or negative feedback?
Have you ever felt bullied?

Wonder what's the number one reason a manager succeeds? Research shows that the most common cause of personal and professional success is not intelligence or technical ability, but rather the development of effective interpersonal skills and emotional intelligence. Learning how to communicate, be assertive and resolve conflicts and negotiate in a positive comfortable manner is in everyone's best interest.

Assertiveness and Communication Skills is the right programme for you if you want to become a very effective communicator both at work and at home, if you want to release anxiety about how you communicate and feel confident that you can express yourself well in any situation.

The programme covers every conceivable type of communication style that occurs in your workplace, as well as related topics. Most importantly, you will learn skills for being assertive, setting boundaries, resolving conflicts, negotiating, enhancing collaboration and productivity, and infusing a spirit of teamwork and respect at your company.

At the beginning of the programme, you will undertake a personality assessment using the Myers Briggs Type Instrument and Belbin Team Roles 360 psychometric profile, to help you understand how different personality types gather motivation and information, how they make decisions and organise themselves and how they interact with others in the workplace.

Understanding these facets enables you to adapt your communication style to influence and interact with more success.

The programme features an information-rich participant's workbook and engaging video material that dramatizes a particular type of conflict and models an ideal response. Facilitation is in coaching style, encouraging participants to discover and experience solutions for enhanced learning.

Core benefits and features of this programme

Understand and Recognise Personality Types and Adapt your Style Accordingly

You will learn what causes people to differ and how to navigate different 'maps of the world' in personal style; how to recognise patterns of communication and behaviour, decision making, motivation, learning and information gathering - and adapt your style for more positive communication.

Determining the Right Response to Conflict

Conflict with others is an unavoidable part of the workplace. You will discover that there are four types of conflict (covert/passive aggressive, covert-passive, overt-aggressive, and overt-assertive) and that there are four powerful strategies you can use in each of these situations to turn difficult encounters into productive situations.

Recognise and Handle Overt Conflict

Dealing with hot-tempered individuals tests the mettle! Handling Overt Conflict teaches you to stay calm and to develop constructive dialogs with people who are notorious for being difficult - a great way to enhance productivity and bring peace to the office!

Recognise and Handling Covert Conflict

What's the best way to approach individuals who don't air their grievances in public, but instead, internalize it and undermine the workplace in subtle ways? Handling Covert Conflict teaches you how to draw out the hidden issues and concerns of disgruntled employees so that everyone can perform at their peak.

Enhance Collaborative Working

Much has been said about the importance of collaboration in the global economy, yet far too many employees still think of their areas of responsibilities as personal fiefdoms. Working collaboratively teaches you the fundamentals of collaboration - the art of working together artfully, skilfully, and creatively -a powerful way to enhance the productivity of your workforce.

Develop Excellent Listening Skills

It's an old adage that listening is one of the most difficult skills to learn. It's a fact that poor listening skills result in lost opportunities, frustrated workers, and unnecessary mistakes. Listening teaches you the four steps needed to be a good listener (releasing, attending, amplifying, and reflecting) and how everyone benefits by giving their fellow workers their ear.

Assert your ideas and goals

If you lack the confidence to assert yourself in the workplace, you deprive your company of innovative ideas and valuable feedback, and you eventually end up frustrated and discontented with your jobs and yourself. Asserting helps you to develop the skills you need to express ideas and goals that can make a difference to you at your company and to find greater satisfaction in your careers.

Comfortably give and Receive Feedback

For you to grow personally and professionally, you must be able to give and receive feedback freely, yet few individuals know how to do this in a non-threatening and productive manner. Learn how to use these two critical skills to help yourself and your team become what you want to be.